Although we aim to please at all times, things sometimes go wrong. We would rather you told us when you are dissatisfied.

Firstly we would ask that you contact the customer service team on 0208 587 1060, and ask to speak with a manager. It is our wish that your complaint is dealt with quickly and efficiently. We will ask for your policy number and details of any Rentguard employee who you have spoken to previously. We may need time to look into your complaint, but we will keep you updated of developments to reassure you that we are doing everything to resolve the issue.

We will make every effort to resolve the problem directly and immediately. If these avenues fail to resolve your complaint then, short of legal action, you can ask the Insurance Ombudsman to review your case at the following address:

Insurance Ombudsman

South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 020 7964 1000

There are a few instances when this body is unable to consider complaints. In such circumstances you can approach the Association of British Insurers for assistance at:

Association of British Insurers
Consumer Information Department, 51 Gresham Street, London EC2V 7HQ. Telephone: 020 7600 3333

If you remain dissatisfied you can write in the first instance to:

The Managing Director
RGA Underwriting Ltd, Grove House, 551 London Road, Isleworth, Middlesex TW7 4DS

It is our company policy to take all and any complaints very seriously.