|
|
| |
|
|
|
Customer Care
Our Commitment
Market innovation and expertise ensures that Rentguard provides a flexible, easy
to understand product range, suited to the risks faced by the modern landlord.
We offer a comprehensive range of products at competitive prices.
Rentguard is committed to:
 Providing comprehensive advice on all products and services. |
| Rapid
claims handling service. |
| Prompt
resolution of all customer transactions and queries. |
| Providing
a number of alternative contact methods. |
| Offering
a one stop solution to all landlords needs. |
| Presenting
value for money products. |
| We
strive for all transactions to be completed accurately and promptly, and
will endeavor to ensure that all Rentguard clients receive dedicated customer
support. |
We Call You
There is also an option for us to Call You Back at a convenient time. If you
would prefer for us to call you, simply fill in the necessary details and we
will contact you at the time you specify.
Further Information
If you would like Further Information on any of our products, simply follow the
link above and we will send you any information you require.
Tell Us Your Ideas and Opinions
Rentguard is dedicated to ongoing improvement and innovation through
streamlining processes and responding to changing consumer needs and
circumstances. We listen to our customers in order to understand their
requirements. Telling us your ideas gives you the opportunity to present your
opinions on how we can try to improve our service and commitment to you.
Simply send us your views and comments. We will do our utmost to incorporate
your suggestions into our development procedures.
After Sales Service
Rentguard also endeavor to provide exceptional after sales care, which is why we
provide a complaints handling procedure and refund policy. If any Rentguard
products do not meet your requirements, there is an opportunity to opt out of
any agreements within a 14-day period.
Please see the
Refund Policy for further information.
Customers may also follow the Procedure in the event of any complaint.
Claims Handling
Our underwriters are experienced in handling claims quickly and efficiently. If
you ever need to make a claim, simply contact our Call Centre on
0870 165 1090,
where we will be able to advise you on the necessary steps to take in order to
ease the process.
|
|
|
|
|
|
|
|
|
|
