|
|
| |
|
|
|
Complaints
Although we aim to please at all times, things sometimes go wrong. We would
rather you told us when you are dissatisfied.
Firstly we would ask that you contact the customer service team on
0870 165 1090, and ask to speak
with a Manager. It is our wish that your complaint is dealt with quickly and
efficiently. We will ask for your policy number and details of any RGA employee
who you have spoken to previously. We may need time to look into your complaint,
but we will keep you updated of developments to reassure you that we are doing
everything to resolve the issue.
We will make every effort to resolve the problem directly and immediately. If
these avenues fail to resolve your complaint then, short of legal action, you
can ask the Insurance Ombudsman to review your case at the following address:
Insurance Ombudsman
South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 020 7964 1000
There are a few instances when this body is unable to consider complaints. In
such circumstances you can approach the Association of British Insurers for
assistance at:
Association of British Insurers
Consumer Information Department, 51 Gresham Street, London EC2V 7HQ. Telephone:
020 7600 3333
If you remain dissatisfied you can write in the first instance to:
The Managing Director
RGA Group Limited, Grove House, 551 London Road, Isleworth, Middlesex TW7 4DS
It is our company policy to take all and any complaints very seriously.
|
|
|
|
|
|
|
|
|
|
|
|
